Versalence - An omniscient platform
At Versalence, we understand that businesses today need to streamline communication while staying personal and effective. Our Social CRM platform is designed to help you manage customer interactions in an omni-channel approach.
Product Description
Versalence's Social CRM platform enables businesses to streamline communication and manage customer interactions effectively. With integration across popular messaging channels, it allows for direct messaging, bot interactions, and automation of customer communications. The platform supports a seamless product and order management system, enhancing customer engagement and simplifying transactions from browsing to checkout. Its analytics feature provides insights into customer behavior, allowing businesses to personalize their outreach.
Core Features
- Customer communication through multiple messaging platforms (WhatsApp, Telegram, Instagram, Facebook Messenger)
- Multi-User Chat Assignment
- Built-in Analytics and Automation
- Appointment Bookings
- E-commerce product management
- Intelligent customer segmentation
- Workflow Automation
- Broadcast Messages
Use Cases
- Managing customer interactions in an omni-channel approach
- Streamlining communication for enhanced customer experience
- Automating responses and workflows in customer service
- Providing analytics for informed decision-making