Productlane

Productlane combines lightning-fast customer feedback management with a support platform so you can close the loop on everything and ship well-crafted products. Local first. Built on Linear.

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Productlane

Product Description

Productlane combines user feedback and customer support into one platform, allowing teams to close the loop on feedback while shipping well-crafted products. It features lightning-fast performance, robust integration with Linear for project management, and provides a shared inbox for handling customer requests across various channels such as email and Slack. Users can leverage AI suggestions to match feedback with relevant Linear issues, manage customer contexts, and optimize communication in a single hub. Additionally, Productlane offers a public roadmap and changelog access for enhanced customer engagement.

Core Features

  • User feedback management
  • Customer support integration
  • API access
  • Fast load times (< 50ms)
  • Linear project synchronization
  • Handling feedback from various sources
  • AI suggestions for feedback
  • Public roadmap and changelog features
  • Customer portal for support requests

Use Cases

  • Improving customer feedback loop
  • Streamlining customer support processes
  • Enhancing product development with user insights
  • Integrating with other tools (Slack, Hubspot, etc.)